FAQs

Will I receive confirmation of my registration?

Yes. A detailed email confirmation is automatically sent when you complete your FCAAE online registration with payment. If you don't see it within minutes of paying for your class(es), please check all of your email folders. We ask that you add director@fcaae.org and noreply@websolutions.com to your safe senders list. Even if you have received FCAAE emails in the past, new email filters often prevent FCAAE emails from arriving in your inbox unless you specifically change your settings.

What is your refund policy?

We cannot stress enough that FCAAE is a non-profit organization. Your registration in a class represents a financial commitment that directly tells us if there is adequate interest and funding to hold the class. Thus, we cannot issue refunds for cancellations or withdrawals unless the following conditions are met.

• A full refund via the original form of payment will be given only if the advertised class is cancelled by FCAAE.
  • While it is unusual for FCAAE to cancel a class, we reserve the right to cancel any class due to inadequate registration, facility issues, etc.
• If you are unable to attend a course and you notify the Executive Director:
  •  For all classes except Private Swim Lessons for Adults: At least 48 hours prior to the first class meeting
    • A refund will be issued to your original form of payment less a $10 cancellation fee per person for each course being canceled.
  • For Private Swim Lessons for Adults: At least 7 days prior to the first lesson due to the individualized nature of this offering.
    • Swim lesson refunds will be assessed an administration/cancellation fee of 50% of the class fee paid.
• FCAAE recognizes that unexpected events occur and you may not be able to give 48 hours notice or continue with a class after it is underway. Please contact the Executive Director to discuss the situation and your options.

You cannot cancel a class via your FCAAE online account. Please email director@fcaae.org or call 412-696-1410.

The weather is lousy. How do I know if my in-person class will run tonight?

It is the student's responsibility to learn if FCAAE in-person classes will run that evening. If Fox Chapel Area School District is closed for snow or for emergency reasons, there will be no in-person Adult Education class that night. But for those times when school is in session during the day but the weather turns bad during the late afternoon/early evening, you have many choices for learning if in-person classes will run that evening:

• Follow FCAAE on Instagram
• Like FCAAE on Facebook
• Visit our website - www.fcaae.org
• Call 412-696-1410 after 5 p.m. and listen to the voice mail message
• Listen to KDKA radio and television to learn if Fox Chapel Area School District cancels all evening activities

What is FCAAE's policy when one class in a series is cancelled?

As a non-profit institution, we work hard to keep tuition fees low and follow the class schedule as published. There are times when unforeseen circumstances (weather, instructor illness, etc.) require FCAAE to cancel a class. Every effort will be made to reschedule the cancelled class. However, there may be times when the District and FCAAE calendars do not allow us to offer a make-up session. In those instances, the class will not be rescheduled and there is no pro rata refund of tuition.

• When one week of an in-person class series is cancelled for reasons other than weather, you will receive an email notice. Please "reply" to this email notice so FCAAE knows you are informed.
  • For Zoom classes: Although a live Zoom class may not be offered that week, you will receive a recorded session to use during the missed week.
  • For in-person classes: The missed week will be rescheduled if the District and FCAAE calendars allow for a make-up class. 
• For weather-related cancellations
  • For Zoom classes: Your class will take place as scheduled from the safety of your home!
  • For in-person classes: The missed week will be rescheduled if the District and FCAAE calendars allow for a make-up class. 

What are “materials fees”?

Materials fee are charged to cover the costs of special supplies provided to enhance your enjoyment of a class.

• For one-night classes, the materials fee is added to the class fee so you make one payment and our instructors are not deprived of funding if students do not show.
• For multi-week series, materials fees should be paid to the instructor the first night of class.

Who are your teachers?

Our teachers vary from community volunteers to expert professionals who all enjoy sharing their interest with other adults. They may or may or may not be certified in the courses they teach.

How can I contact someone?

You may leave messages for the FCAAE Director by phone at (412) 696-1410 or by email. The FCAAE mailing address is: Fox Chapel Area Adult Education Committee, 611 Field Club Road, Pittsburgh, PA 15238. See our Contact page for more details.

The class description said my in-person class was limited to 15 people, but there were 20 people in the room when I arrived.

The Adult Education Committee reserves the right to increase or decrease class numbers in response to various situations that arise between the class publication and the start of class. Physical space limitations, needed equipment, student interest, and instructor preferences will dictate the eventual number of students in the classroom.

I can’t seem to find a place to have a cigarette in the school building. Where can I smoke?

Nowhere. Not inside, not outside. Nowhere. Tobacco and alcohol use are expressly forbidden in Fox Chapel Area School District buildings and on Fox Chapel Area School District grounds.

I a) enjoyed my course or instructor or b) did not like my course or instructor. I would like to let someone know why. How do I do that?

Your feedback is essential to our program. Please visit our Review a Class page - thank you!

I have some ideas for a course. Who do I talk to about my idea?

Great! We need your ideas. Please go to our Review a Class page for detailed information.